Assertiveness skills

This course is focused on developing effective communication and assertiveness skills to help you in your career.

It covers:

  • understanding difficulties in communication
  • developing the skills to deal with challenging situations
  • techniques to develop your confidence
  • developing an action plan for personal improvement.

Upcoming courses

There are no courses currently scheduled. Please talk to your local branch about arranging one or contact us by emailing cpd@ucu.org.uk.


All of our courses are free of charge to UCU members. Unless otherwise stated, any member is entitled to attend any course advertised on this website, but please note UCU is unable to pay members’ travel and accommodation expenses to attend CPD events. We aim to make our courses as accessible to members as possible with events running in a wide range of locations.